Responsible Gaming:  It’s About Playing Smart 

Carnival Corporation & PLC is committed to promoting the responsible conduct of gaming. At Carnival we offer gaming activities as a form of adult entertainment to be enjoyed responsibly as a budgeted entertainment operation. Gaming is only one of many activities and amenities for adults to enjoy during their cruise. Unfortunately, for a small percentage of the population, gaming is an activity that can be a problem. Our employees receive comprehensive training and resources to identify problem gambling and offer assistance and education to guests, including directing guests to available resources. Please review below or ask Casino staff once onboard for details on available resources and tools provided to support responsible gaming practices. 

Review some of the basics of responsible gaming below, along with resources available to help you maximize your fun! 

Play for Fun 

Gaming is entertainment—just like a great show or a delicious meal you’ll enjoy onboard. It’s meant to be exciting, social, and fun. That’s why we encourage all our guests to play for enjoyment, not the expectation of winning.   

Know the Odds 

Every game has rules, and every outcome is chance-based. Want to get brush up on the rules of play before you go?  Check out reputable resources like AGA™’s https://playsmartfromthestart.org/ to learn more about the rules and odds of various games, but beware anyone who claims they have a ‘guaranteed’ win strategy or feeds into myths like “hot” or “cold” machines.   

Set a Budget 

Before you play, decide what’s comfortable for you. A key part of gaming responsibly is only playing with money you can afford to lose.  To safe-guard against last-day surprises, consider setting a credit limit with our Global Gaming Guest Services team in advance so you can focus on fun while onboard! (Note:  A maximum daily Casino charge limit per person applies to all onboard accounts, a minimum request of $10,000 is required to process your request. Approvals are confirmed closer to your sailing date, within the month of sailing.) 

For More Info:  Apply For Credit – Ocean Players Club 

Understand Your Trends 

Want to see how you’ve done over time? You can request a Win-Loss Statement to review your spending and earnings for any of the last 5 calendar years. We only provide this document once a full calendar year has been completed.

Tip: If you’re requesting the most recent year’s Win-Loss Statement, please wait until after January 1st to submit your request. This is a popular time (January–April), so processing may take a little longer than usual.

 For More Info: Win/Loss Report – Ocean Players Club  

Use the Tools 

We offer a range of tools to help you stay on track—whether that’s taking a break elsewhere onboard, setting limits, or even choosing to voluntarily self-exclude from casino play and offers. Our team is trained to support you with compassion and discretion.   

For More Info: Complete the below form and our team will be happy to assist! 

At the end of the day, cruising and gaming should be about enjoyment. That’s why we’re passionate about enabling Responsible Gaming—so that when you play with us, it’s always for purposes of fun, and always a choice.