Effective Date: January 01, 2020
Global Casino Operations (“Global Casino Operations,” “we,” “our,” or “us”) is a division of Carnival Corporation (“Carnival”). This Privacy Notice explains how your personal information is collected, used and disclosed by Global Casino Operations in its provision of guest casino services onboard the ships operated by various Carnival brands (“Cruise Lines”) and on the following websites: www.oceanplayersclub.com and www.oceancasinojobs.com (collectively, “the Service”). By accessing or using our Service, you signify that you have read, understood and agree to our collection, storage, use and disclosure of your information as described in this Privacy Notice.
We collect personal information in various ways, for example, when you visit our online sites and services, book travel, create an account, enjoy our vacation experiences while on a voyage, communicate with us or otherwise engage with our Services. All the information collected through our Services may be combined to provide a seamless, personalized experience, regardless of how you interact with us.
The categories of personal information we collect can include:
Personal identifiers such as your name, email address, mailing address, phone number, date of birth or similar identifiers.
Customer records such as your identification documents, payment information (credit or debit card or other financial information).
Commercial information such as your travel history, account data, participation in a loyalty or rewards program, or information about the products or services purchased or considered.
Health or medical information such as accessibility information, care in one of our ship board clinics, medications, allergies or other medical accommodation needs.
Sensory information such as photos and videos of you and audio recordings of phone calls between you and us, where permitted by law.
Preferences you provide to us or generated through your use of the Services, including inferences we may make based on our experience with you.
Internet, network and device information from the browser or device you use to access our Services, which could include your IP address, device ID, cookie identifiers, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and or clickstream data.
Geolocation data including precise geolocation data from your browser or device or inferred based on your IP address.
Professional information if you submit a job application or in connection with your role as a travel partner or agent.
Keep reading to learn more about how we collect personal information you provide to us directly, information we collect through your use of the Services or your travel experience, and information we receive through third parties, and the purposes for which we use your information.
You may provide personal information for yourself and those traveling with you. By providing us with the travel or contact information of any third party, you confirm that you have the authority to do so on their behalf and have provided them with the information set out in this Privacy Notice. The personal information of each person whose personal information is linked to the same travel itinerary may be accessible by all others included in that same itinerary.
When you take part in the Services aboard one of our ships or at one of our properties, we collect information about your visit, including information about your interactions with our staff, programming and with the technology-enhanced features of our ships and hotels.
There are a few different types of vacation experiences where we may collect and use your information:
When you visit our Sites or use our Services, read our emails, or otherwise engage with us through a computer or mobile device, we and our third-party partners automatically collect information about how you access and use the Service and information about the device you use to access the Service.
We typically collect this information through a variety of tracking technologies, including cookies, Flash objects, web beacons, embedded scripts, location-identifying technologies, and similar technology (collectively, “tracking technologies”). Information we collect automatically about you may be combined with other personal information we collect directly.
Specifically, we and our third-party partners may use tracking technologies to automatically collect commercial information, preferences, and internet, network and device information, including:
This information allows us to improve your customer experience. For example, we may use this information to enhance and personalize your user experience, to monitor and improve our Sites and Services, and for other internal purposes. We may also use this information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the Sites; (b) provide custom, personalized content, and information; (c) identify and contact you across multiple devices; (d) provide and monitor the effectiveness of our Service; (e) perform analytics and detect usage patterns on our Service; (f) diagnose or fix technology problems; (g) detect or prevent fraud or other harmful activities, and (h) otherwise to plan for and enhance our Service.
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. For more information on how to block, delete and/or disable tracking technologies, access the “help” menu on your internet browser, or access the About Cookies website. Please note, however, that disabling our cookies may mean that you will not be able to take full advantage of our Services.
Deleting cookies or controlling cookies through browser settings does not delete non-cookie tracking technologies such as Flash objects and HTMP5 Local Storage Objects (LSOs). To manage Flash cookie settings and preferences, you must use the settings manager on Abode’s website. If you choose to delete Flash objects from our Service, then you may not be able to access and use all or part of the Service or benefit from the information and services offered.
We and our third-party partners may collect information through tracking technologies for personalized advertising purposes. Visit the Ad Choice Policy to learn more.
We may receive personal information about you from other users or our business partners and service providers and combine this information with other information we have.
In addition to the uses described above, we may collect and use personal information for the following purposes:
HOW WE SHARE YOUR INFORMATION
We may share your personal information in the instances described below. For further information on your choices regarding your information, review the “Choices About Your Information” section below.
We may share your personal information in the following ways:
We may also share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you.
CHOICES ABOUT YOUR INFORMATION
PROFILE ACCESS & SHARING SETTINGS. You may access and update your profile information, such as your user name, address, or billing information, and may change some of your data sharing preferences on your account page.
GEOLOCATION & DEVICE CONTENT. You may control location tracking by adjusting your location services options on the “Settings” app on your mobile device. We may continue to approximate your location based on your IP address when you access the Services through a computer or device. If you would like to update your device content access permissions, such as permissions to access your camera or address book, you can do so in the “Settings” app on your mobile device.
PROMOTIONAL MESSAGES. You can stop receiving promotional email communications from us by following the “unsubscribe” instructions provided in such communications. We make every effort to promptly process all unsubscribe requests. You may still receive Service-related communications, including account verification, transactional communications, changes/updates to features of the Services, and technical and security notices.
ABOUT OUR ADS. We participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements based on your browsing history. To learn more about our advertising practices and your choices relating to advertising, please see the Ad Choice Policy for more information.
Though Carnival provides fun for families of all ages, most of our online Services are not intended to be used by children, nor do we have actual knowledge that children are using these online Services.
If you believe that we might have inadvertently collected information from a child without appropriate parental consent, please contact us at email@example.com so that we may delete the information as soon as possible.
This section applies to you if you are a resident of the state of California. California law requires us to disclose certain information regarding the categories of personal information we collect.
Collection and use of personal information. In the last 12 months, we have collected all the categories of personal information described in our Privacy Notice. To learn more about the types of personal information we collect, the sources from which we collect it, and the purposes for which we use this information, please refer to the How We Collect and Use Your Information section of the Privacy Notice.
Disclosure of personal information. We share personal information with third parties for business purposes or we may sell your personal information to third parties, subject to your right to opt out of those sales. The categories of third parties to whom we sell or disclose your personal information for a business purpose include: (i) other brands and affiliates in our family of companies; (ii) our service providers; (iii) marketing and strategic partners; (iv) promotional partners; (v) ad networks and advertising partners; (vi) analytics providers; (vii) social networks. To learn more about how we disclose data to third parties, please refer to the How We Share Your Information section of the Privacy Notice.
Unless you have exercised your Right to opt Out of personal information sales, we may sell personal information to third parties for monetary or other valuable consideration. The third parties to whom we sell personal information may use such information for their own purposes in accordance with their own privacy statements, which may include reselling this information to additional third parties.
In the previous 12 months, we have disclosed the all of the categories of personal information we collect to third parties for a business purpose.
In the previous 12 months, we have sold the following categories of personal information to third parties: (i) Personal Identifiers; (ii) Commercial Information; (iii) Preferences; (iv) Internet, network and device information.
Your Rights and Choices. As a California resident, you may be able to exercise the following rights:
You also have the right to be free of discrimination for exercising these rights. However, please note that if the exercise of these rights limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you our products and services or engage with you in the same manner.
How to Exercise your California Consumer Rights. You may submit a request to exercise your California Consumer Rights through one of the mechanisms described below. We will need to verify your identity before processing your request, which may require us to request additional personal information from you or require you to log into your account, if you have one. In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity or locate your information in our systems, or as permitted by law.
To access, modify or delete your personal information, please submit a request by:
If you wish to submit a request to access, modify or delete information on behalf of your minor child, you must provide sufficient information to allow us to reasonably verify your child is the person about whom we collected personal information and you are authorized to submit the request on your child’s behalf (i.e., that you are the child’s legal guardian or authorized representative).
In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf where you provide sufficient evidence to show that the requestor is an authorized agent with written permission to act on your behalf.
To submit a request to opt-out of personal information sales, please complete the Do Not Sell My Personal Information Request Form to be added to our suppression list.
As is common practice among companies that operate online, we have permitted third party advertising networks, social media companies and other third party businesses collect and disclose your personal information (including preferences and internet, network and device information) directly from your browser or device through cookies or tracking technologies when you visit or interact with our websites, use our apps or otherwise engage with us. Please see About Our Ads section to learn about the choices you may have in relation to those activities.
Minors. We do not sell the personal information of consumers we know to be less than 16 years of age, unless we receive affirmative authorization from either the minor who is between 13 and 16 years of age, or the parent or guardian of a minor less than 13 years of age. If you are under the age of 18 and you want to remove your name or comments from our website or publicly displayed content, please contact us directly at firstname.lastname@example.org. We may not be able to modify or delete your information in all circumstances.
“Shine The Light” Law California’s “Shine the Light” law (Civil Code Section §1798.83) provides certain rights to California residents that have an established business relationship with us with regard to the disclosure of certain types of personal information to third parties for their direct marketing purposes. To opt-out of having your personal information disclosed to third parties for their direct marketing purposes, please complete the Do Not Sell My Personal Information Request Form and provide your contact information to be added to our suppression list.
Refer-a-Friend Programs. We may offer financial incentives if you refer a friend who has never sailed or booked with us before. As part of the Refer-a-Friend program, we will ask for your and friend’s personal identifiers (name, email address or other contact information). To learn more about this program, please read the Terms and Conditions before submitting your friend’s information. From time to time, we may offer other financial incentives associated with promotions or special offers. We will provide information about the material terms of the program and instructions on how to opt-in or opt-out of participation.
Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. If you are a Nevada resident, you may submit a request to opt out of potential future sales under Nevada law by completing the Do Not Sell My Personal Information Request Form. Please include sufficient information for us to identify you in your email, such as information about previous voyages, or, if applicable, your account information. Please note we will take reasonable steps to verify your identity and the authenticity of the request.
If you reside in the EU, you are entitled to the following rights in respect of personal information that we hold:
In some cases, our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.
For further information on how to exercise those rights, you may contact our Data Protection Officer by sending an email to email@example.com or visiting the GDPR Request Form Page. You also have the right to lodge a complaint with the relevant data protection regulator.
HOW WE PROTECT YOUR INFORMATION
We care about the security of your information and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our Service. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%.
In the event that any information under our control is compromised as a result of a breach of security, we will take steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with applicable laws and regulations.
While we take steps to protect your personal information and keep it secure, you also play a role in protecting your information. You can help to maintain the security of your online and mobile transactions by not sharing your reservation number, username, or password with anyone.
TSA SECURE FLIGHT NOTICE
The Transportation Security Administration (TSA) requires you to provide your full name, date of birth and gender for the purpose of watch list screening under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R. parts 1540 and 1560 for all commercial air travel within, into or out of the United States which is booked on or after August 15, 2009. You may also provide your Redress Number, if available.
If you book commercial air travel within, into or out of the United States in conjunction with your voyage we will request this information from you and forward it to the TSA as required by law. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area.
TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies or to review the system of records notice and the privacy impact assessment, please visit the TSA Website.
LINKS TO THIRD-PARTY SERVICES
The Services may contain links to and from third party websites of our business partners, advertisers, and social media sites and our users may post links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third party sites.
CHANGES TO OUR PRIVACY NOTICE
We may modify or update this Privacy Notice from time to time to reflect the changes in our business and practices, and you should review this page periodically. We will update the “Last Updated” date at the top of this page when we post changes to this Notice. If you object to any changes, you may close your account. Continuing to use our Services after we publish changes to this Privacy Notice means that you are consenting to the changes.
COMMENTS? QUESTIONS? CONTACT US
If you have any questions about this Privacy Notice or the website, please Contact Customer Service Calling 1-855-845-2599.