Question: How do I join the club?
Answer:
You may enroll onboard any one of our member cruise line's ships. Please see the casino host or anyone on our staff to enroll on your next cruise.
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Question: Will I get a membership card?
Answer:
Membership cards will be issued onboard by the casino host or casino staff on select cruise lines only.
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Question: What is my membership number?
Answer:
Your number will be printed on your membership card once you receive it on board.
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Question: How do I earn points?
Answer:
Points can be earned while playing on any Carnival Cruise Lines, select Princess Cruises, and Holland America Line vessels. Simply insert your on board account card in the reader on the machine whenever playing. You must join the club to register and receive any benefits.
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Question: Can I earn points on all ships?
Answer:
Points can be earned while playing slots in the casino on all Carnival Cruise Lines vessels, and on most Princess Cruises and Holland America Line vessels.
.
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Question: What are the points worth?
Answer:
Each point is worth one cent (USD) in Cash Back.
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Question: What rewards do I get for points?
Answer:
An instant cash reward is paid directly to the slot machine every time your earn 1,000 points. It is issued in $10 units for every 1,000 points earned and can be earned up to a maximum of $2,500 (250,000 points) per cruise.
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Question: Can I transfer my points?
Answer:
No. Points are not transferable.
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Question: What is the Player Bank?
Answer:
Player Bank allows you to place your winnings in your own personal bank account once you finished playing at the slot machine and you can access your funds to play at the slot machines any time during the cruise when the casino is open again. You do not have to take coins to the cashier when you have finished playing.
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Question: Can I use my card to get rated at the tables?
Answer:
Your membership card or onboard account card (room card) will identify you to the table personnel. Please ensure you give it to the pit supervisor (pit boss) every time you play. They will advise you of any ratings and benefits you may earn.
may earn
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Question: Can I use my card to get rated on the slots?
Answer:
Only automated ratings are possible on the slots and this is available in all Carnival Cruise Lines casinos, and in most Princess Cruises and Holland America Line vessels. Please ensure you have your onboard account card (room card) inserted in the card reader on the slot machine whenever playing to receive accurate ratings.
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Question: How do I establish a line of credit?
Answer:
Go to the
Contact Us
and submit an email to the "Line Of Credit Request". Please include your name, telephone number, email address. Requests must be made a minimum of two to four weeks prior to sailing.
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Question: What games do you have onboard?
Answer:
Please go to the
Casino Games
section on this website for more information about the slots and table games offered.
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Question: Can I use my onboard account to get funds in the casino?
Answer:
Yes, you can use the onboard account card (room card) the cruise line gives you to purchase chips or tokens in the casino. There may be a small fee for the service and a limit on the amount of funds you can take per day or per cruise. There is no charge at the slot machines for using your onboard account card to access funds. Please consult the casino staff onboard for details.
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Question: How can I receive a win/loss statement?
Answer:
Go to the Contact Us page and send your inquiry to us. We will forward a statement directly to you. Please be sure to include your details in their entirety.
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Question: If I win do I have to pay any taxes?
Answer:
We are required to file an IRS form W-2G for all slot jackpots of $1,200 or more and for all table game jackpots and payouts where the odds are 300 to 1 or higher (e.g. some poker progressives and royal/straight flushes). There is no tax withholding on slot jackpots (unless the winner fails to provide a valid social security number, in which case we withhold at a rate of 29%). All table game payouts subject to tax reporting are also subject to withholding at a rate of 26% (29% if a valid social security number is not provided). These tax guidelines are for citizens and permanent residents of the United States only.
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Question: Which cruise lines are associated with the Ocean Players Club?
Answer:
Many of the member lines of the World's Leading Cruise Lines including Costa Cruises, Cunard Line, The Yachts of Seabourn, P & O Cruise Line, P & O Australia and OceanVillage.
There are now individual players clubs for Carnival Cruise Lines, Princess Cruises and Holland America Line, details of which can be found on other pages in the site.
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